Not able to add contributors for free

Abdullah Al-Wadeiah

Hello everyone,

 

I'm trying to get our startup to adopt JPD without increasing our costs.

What I would like to do is add stakeholders (such as team leads) as contributors to the project without consuming a license and without adding them to Jira Software. So I do not want to increase our spending at all.

 

I have read the relevant articles and watched the videos but they have not helped me in achieving this. 

• Adding contributors and creators to a Jira Product Discovery project
• Troubleshooting the number of billed users in Jira Product Discovery

 

So far I have tried to add three stakeholders without providing them JPD or Jira access, and I have not added them to the JPD Contributors group (as instructed in the above Loom) but the users are only able to access the project in read-only mode and they cannot add ideas, comment, or add insights.

If I add these users to the Contributors group, they are counted as billable users for some reason!

Below is a screenshot of the Project Access screen for my JPD project. As you can see, there are errors for the three stakeholder accounts.

The only other change I made is setting the Contributors group as the default access group.

Please let me know if what I'm trying to do is possible. Thank you!

Rohan Swami

Hi @Abdullah Al-Wadeiah I think you may have given the contributors group product access to Jira Product Discovery, and consequently they are consuming a license.

The contributors group (which you have selected in a red box in your post) is a special group that we search to identify contributors. Your group should look like this below, the group should not have any product access. If the group has product access to JPD, you just need to remove JPD product access from the group and the problem should be solved.