"Link this incident" in Jira is not doing anything. "Create new incident" button produces error

Terry Medearis

Greetings,

     I am experimenting with a trial instance of Statuspage and the integration with Jira.  I have my Jira project connected to Statuspage.  I have an issue in Jira that shows the "Update status page" field on the right side.  When I click that, it shows the name of the incident that is currently open in Statuspage, a "Link this incident" button that is greyed out, and a blue "Create new incident" button.  

    The "Link this incident" button does nothing.  The "Create new incident" button produces a "Sorry you can't open this. Refresh this page or try again in the next couple of minutes." message.  Any explanation? 

Jesse Klein

Hello Terry,

Thanks for reaching out to the Statuspage community! I setup the Jira Software Integration to try and recreate this but I was able to get mine to work properly. This might be a situation where we need more information and since it is on the Jira side of the integration, I would recommend opening a support ticket with them. On the surface, this looks like a permissions issue but they would be able to dig deeper to see if that is the case or if there is something that needs to be changed. Hopefully, that will help get the issue resolved.

Regards,
Jesse