https://support.atlassian.com/opsgenie/docs/incident-visibility-and-action-permissions-for-responders/
We are a cloud platform team and we have recently given the developer teams the ability to create incidents for our team, if they suspect there is a platform related issue. The problem that we are encountering is once the person creates an incident, they lose all visibility to it.
The support doc above makes it seem like the only options for viewing incidents is at the user level. Either a user has privileges to see all incidents, they're part of the responders, or they can't see an incident. We would like to be able to set view privileges at the incident level so that:
A: Either the team that created an incident can see the incident, the status, and any updates
OR
B: Everyone can see the status of a particular incident.
Ideally we would like to not enable the entire org seeing all of our incidents, and just limit it to those that are created through this particular API. But if we need to make all of our teams incidents visible to the entire organization, we can. I'm not seeing a way to do that either. The caveat is that if we go this route where everyone can see our incidents, we would like to limit them to "read only" so that they can't close an incident for us.
