the Trello app is asking for a safari update on my Mac M1 silicone

Question

i am getting this message when i try to use the app:

This version of Safari is not supported. Please upgrade to a supported version.

I have a   Macbook M1 silicone.

i click on the link and it takes me to a supportappple.com page that has update from 2014 and 2015 it doesn't look or feel right, my mac is only 1 year old, so why would it need an update from 2014???

please advise how to sort this, or i will need to request a refund please.

thank you

Nic Brough -Adaptavist- · Answer

The Trello app relies on some libraries that are part of Safari rather than part of the OS.  Mostly related to web-browsing, they say Safari on the message because it is no longer necessary to upgrade them unless you use Safari and want the latest version.

The reference to old software is a hangover from the time where you had to upgrade the libraries as part of an OS upgrade.  Ideally, Atlassian should change the messages so that they do not point to old documentation, they should just say "your Safari libraries are too old, please install the latest ones"

Ste Wright · Answer

Hi @Roger

Welcome to the Community!

I'd still consider updating Safari (it doesn't have to be from that page), if there's an update available. Otherwise, can you try...

* With a different browser to see what happens?
* Private/Incognito mode
* Clearing your cache

Or if you still can't access Trello, I'd contact support: https://trello.com/contact

Ste