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Can't connect to confluence

DSI SOCE

Good morning,

Noone can connect to confluence anymore but everyone still succeeds to connect to JIRA.
Everything was fine just a couple weeks ago and nothing has changed.

Can you please help me invistigate and/or solve this issue please? I really don't know where to start.

Thank you!

Accepted answers

All comments

Michael Yaroshefsky - Visor for Jira

Hi @DSI SOCE ,

Has anything changed since this morning?

I searched to see if Confluence was down; currently, all systems are operational. (Source: https://confluence.status.atlassian.com/)

You mentioned nothing has changed on your end, but if you're still having an issue with Confluence being down, you can:

1. Double check that you don't have any firewall or security restrictions
2. Double check that nothing has changed with user permissions or acccess

Other steps you can take:
You can also try troubleshooting your Confluence server logs. This Confluence article explains more https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

Atlassian also offers support if any of the above is complicated. You can create a support ticket here: https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&is_cloud=false&product_key=confluence&support_type=customer

DSI SOCE

Hi Michael,

Nothing has changed. I am still unable to connect to Confluence.

Confluence is up and running but it does NOT recognize my credentials anymore (nor anyone else for that matter).

DSI SOCE

Can someone help me please?

Ashtoo

Good morning,

It sounds like there’s an issue specifically with Confluence, while JIRA is still accessible. To help troubleshoot, you could use tools like Bright White Screen to test if your device's display is functioning correctly, ensuring there are no screen issues interfering with accessing Confluence. However, it’s more likely an issue with Confluence's server or network settings, so I’d recommend checking those first. It may also help to review recent changes in your network or Confluence configurations that could have affected access.

Let me know how it goes!

Fabio Racobaldo _Catworkx_

Hi @DSI SOCE ,

first of all you need to connect to crowd with an admin account and try to check your credential in the directory (we don't know if your crowd is connected to an external AD).

Moreover please check that user has grants to access application.

Hope this helps,

Fabio

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