Easiest way to filter on tickets toggled to Major Incident

Question

Hi,

The JQL below allows searching for incidents toggled to be an MI -

issuetype = "[System] Incident" and "Major incident" = MAJOR_INCIDENT

I'm trying to re-create this in Analytics to build out dashboards specifically around MIs but can't get it working.

I've tried doing this by selecting -

issue_field

* Resolution at - Month
* Value - Group
* Filter - Name = "Major incident"

But it doesn't work and fails to return data.

There anyway to do this? I'm surprised it's not out the box in the JSM Incident schema?

Any help would be greatly appreciated, otherwise I'll need to do a workaround with Automation.

Thanks :)

Dave Mathijs · Answer

Thanks for the loop back and follow-up @Tracy Chow , appreciated!

Tracy Chow_f2gtzj · Answer

Hi Dave and Andrew,

Thanks for your feedback. I've created a feature request ticket for adding the Major Incident field data to the Atlassian Data Lake: https://jira.atlassian.com/browse/ANALYTICS-152. I suggest voting on and watching the ticket for updates.

In the meantime, using an automation rule to query major incidents would be a good solution.

Apologies for the inconvenience.

andrew.pass · Answer

So guessing it's not currently possible? Seems a massive gap :/