Customer doesn't receive the email subscription

solene_galeano

Hello,

One of our bank industry customer doesn't receive the email subscription. 

Their IT team allowed our mail but it appears that action doesn't solve the situation. 

Do you have any leads to help our customer ?

Thank you in advance for your help.

Have a good day.

Solène

Eugenio Onofre_v78igo

Hi @solene_galeano

Welcome to the Atlassian Community.
This issue usually happens with ANTI-SPAM specially for corporate emails.

I would recommend having the user subscribing him/herself on the statuspage to see if issue persists.

In case this answer helps you resolve your query, please accept it so it can help other community users in the future.

Regards,
Eugenio