OpsGenie Integration with Jira Cloud prompting for app install

Keith Langley

I have a new production Jira cloud site with OpsGenie. Each time I try to run the OpsGenie integration to Jira Cloud I'm prompted to install the application in Jira cloud. I then get a message that the application is already installed. The process simply repeats.

On-Call project links will take you to OpsGenie from the production site but nothing else links up.

I have two burner sites that have their own OpsGenie instance, and they work flawlessly.

What is the disconnect with production site?

 

Talar Pavlovic

Hey there Keith, 

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

Sounds like there is a specific issue with your Opsgenie <-> Jira connection. Could you please submit a support ticket so we can fix this for you? 

You can do so at https://support.atlassian.com/contact/ and pick "Technical issues and bugs" 

Regards,
Talar