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Jira Product Discovery: Custom Delivery Statuses

Laura Bennett

When I attach a delivery ticket to an idea, the delivery status on the Jira Product Discovery board doesn't mirror the status of the linked ticket. I suspect this is because Jira Product Discovery doesn't accommodate custom statuses configured within Jira Software and instead, shows the status categories (can someone verify this?).

For example, I link a Jira issue with a custom gray status called "In Review," as a Delivery ticket, the Delivery status is displayed as "To Do."

Is it possible to configure custom delivery statuses in Jira Product Discovery to align the delivery status with the story or task linked as the delivery ticket?

Accepted answers

Hermance NDounga

Hey Laura,

You're correct, we only display the workflow categories, not the real status names.

Screenshot 2023-10-31 at 13.25.44.png

This decision was made for multiple reasons: the delivery status also reports on these three categories, both in the field and in the progress bar on the delivery panel

Screenshot 2023-10-31 at 13.27.34.png

but it's also possible PMs and other users who primarily use Jira Product Discovery and not Jira Software aren't aware of which category a specific status refers to.

However, as we are working on improving the integration between Jira Product Discovery and Jira Software, I'll definitely bring it on to the team and see if we can improve this behavior

Best Regards,
Hermance
Product Manager @ Jira Product Discovery

All comments

Arshi_b3cts2

This would be a good feature to have for my org as well.

Alessio Di Nunzio

We have the same "issue", thanks.

Hermance NDounga

Hey Laura,

You're correct, we only display the workflow categories, not the real status names.

Screenshot 2023-10-31 at 13.25.44.png

This decision was made for multiple reasons: the delivery status also reports on these three categories, both in the field and in the progress bar on the delivery panel

Screenshot 2023-10-31 at 13.27.34.png

but it's also possible PMs and other users who primarily use Jira Product Discovery and not Jira Software aren't aware of which category a specific status refers to.

However, as we are working on improving the integration between Jira Product Discovery and Jira Software, I'll definitely bring it on to the team and see if we can improve this behavior

Best Regards,
Hermance
Product Manager @ Jira Product Discovery

Omer Meshar_0f60qw

I personally think the status category (ToDo, InProgress, Done) is suffice, and having all the different statuses from Jira Software would be too much information.

Corey Hampton

Can the Epic status be displayed as the Delivery Status yet? Having To Do, In Progress and Done doesn't work for us. We want the Epic status to display as the Delivery Status so our leadership team can use a View to see where the Epic is at in our SDLC.

Corey Hampton

Is there an open ticket that we can vote on to get this prioritized? The status category doesn't provide enough detail of where the Epic is currently at in the workflow. To Do, In Process and Done just doesn't cut it especially when people don't have access to Jira. We have our Jira locked down to IT and Product teams only, so when the leadership team is looking at Product Discovery and see a status of In Process that could mean a lot of different things.

For now, I created a work around so the Epic status IS visible in JPD which others could do something similar

I created a custom field called DEV Epic for JPD
I have an automation rule to populate the DEV Epic with the Epic URL when a delivery ticket is created, or linked
Display the DEV Epic field which will have the Epic status included

I will likely create my own custom field called Epic Status and only show the status. Having the link to the Epic does make it easy to navigate quickly to the Epic instead of the multiple clicks it takes to get to the link delivery tickets.

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