How can I turn on sound notification on Trello?

Question

Hi everyone! I downloaded a Trello mobile app on my Samsung S22+ and my boss added me to his project on it, but I've got a problem. I'm not receiving any sound notification and I checked all my options and it looks like, that everything is fine. Could you help me somehow? Will reinstall help me out?

Thanks in advance!

Best wishes.

Alina Kurishko · Answer

Hi Teodor,

Welcome to the Atlassian Community!

Is the fact that you don't hear the sounds of the notification the only problem? But do you receive a push notification at all? Do you see your notifications in the Notification center (the Bell icon in the app)?

To receive notifications of certain actions on a card, you must be watching the card (https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/), list or board where the card is or you have to be a member of the card in question.

I'd also encourage you to go through this article and check if your settings are correct: https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/

If that doesn't help, could I ask you to create a ticket through https://trello.com/contact? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina | The Trello Team