Authentication problem when linking JIRA issues in OpsGenie Incident

Question

I'm getting "Authentication failed" error when trying to link JIRA software issues or JIRA service management requests to an OpsGenie incident

John M_2hpypf · Answer

Have you already made a connection to your Jira using the integration? Was this working previously?

Murali Veeraiyan · Answer

Yes, I can.

Also other admin users also facing same issue. So not specific to my user access permissions?

John M_2hpypf · Answer

Hi @Murali Veeraiyan ,

It sounds like a user access issue. Are you able to access the linked Jira instance by logging in directly?