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Fixed: The installer for SourceTree update to 2.2.x cannot proceed after logging into id.atlassian.com

aviser

I got prompted to update SourceTree from 2.0.x to 2.2.x today. SourceTree downloaded the installer and proceeded to install the update. On restart, SourceTree update installed prompted me to log into my Atlassian account. I did so in the pop-up window provided. Each time I logged in (either using Google auth or the username and password), the pop-up window ended up in my id.atlassian.com account update page (in other words, I am absolutely confident I logged in) with no way to proceed (see attached screenshot):

Screen Shot 2016-04-12 at 10.48.07 AM.png

I tried both using Google OAuth as well as the username/password.

I proceeded to delete the cache in ~/Library/Application Support/SourceTree. This still did not allow me to proceed.

What I need is the ability to proceed past the account page.

Update at 9am on 12th April 2016, UTC: I have received a message from Atlassian support that they are currently investigating. Let's hope for a speedy resolution!

Update 10:30am on 12th April 2016, UTC: The issue is resolved. I have been able to log in - looks like everything is good to go!

Hypothesis is that an update on id.atlassian.com broke login, but this was fixed on the server side.

Screen Shot 2016-04-12 at 10.48.07 AM.png

Accepted answers

Seth

Way too many "me too"s on this. Just vote up the question guys, "me too" is not an answer.

Windows users are having this issue too: https://answers.atlassian.com/questions/38380806

Looks like Atlassian changed something about the id.atlassian.com page that breaks registration.

All comments

Andrew Zoltay1

Same deal for me. Maybe it's something in the name. wink

Jonathan Smith_ftpdyg

Exactly the same issue here. Tried downloading again and re-installing. Presumably the problem is on their website side.

Lounger

Same thing here, cannot use the application at all.

This is on Windows.

Alessandro

Hi Jonathan, I have the same issue. If i reinstall, probably i am going to lose my settings. Did it happened to you?

Alessandro

-ed

Jonathan Smith_ftpdyg

I would assume so but since I can't get through this stage I can't get Sourcetree open to see what settings are there smile

redx2501

Same here.

Pacific

Having the same problem here. Hopefully there is a fix available or a solution that comes up.

migkie

Me too.

wanglijun

same too

Heath Hansell

Same problem here also

jinwei lin

I have same problem.

Francesco_Meschia

Stopped working today. I am effectively unable to access my repositories. Please fix this ASAP.

rasmusbruckner

here also

Adolphous Navar

I've the same problem

same question...

same problem

Me too.

same with me ...

I also have this problem with SourceTree for Windows version 1.8.3.

kuno vaik

I stay to the old version, same problem

Jason Steele3

I've created a support ticket https://support.atlassian.com/servicedesk/customer/portal/1/STSP-4281

Jason Steele3

I've created a support ticket https://support.atlassian.com/servicedesk/customer/portal/1/STSP-4281

Shivaprasad R B

same problemo!!!!!!!

Gergely Agoston

same issue here

L Retvari

Same here, can't proceed after successful login.

kbernage

Me too.

hj nuecke

same here; must be a server problem. Hopefully they'll wake up soon wink

I just saw your update, thank you!
It is good to know they work on it!

Dean Wang

same problem.

Jason Steele3

Atlassian have responded to the support ticket to say that their engineers are working on it.

MaheshDhakad

Its working fine now ...

if you have same problem then first uninstall Source tree from your system and again install or follow installation all step .

hj nuecke

It's working again!

Jason Steele3

Got a response from Atlassian saying that it has been fixed

Seth

Support tickets aren't public, so let us know the outcome of it.

Jason Steele3

The issue should now be resolved. (Check the Update and comments in OP)

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