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Is anyone else experiencing problems with notifications?

María Ferreño Serra

Hello,
We have been using a JPD project for months, but in the last week we have experienced a lot of problems with notifications. Notifications are not reaching users when they create an idea or modify it for example. A priori everything is correct in the schema, but the emails are not coming through.
Anyone else with the same problem?

THANKS!

Accepted answers

All comments

Yong Yang

Hi María Ferreño,

Checklist related to your scenario:

1.Notification Scheme: will notitify this guy when certain events are triggered?

2.Permission Scheme (including issue level security scheme): can this guy browse this project and see this issue?

3.Personal Setting from top-right menu: related settings are not modified recently?

Thanks,

Craig

Tanguy Crusson

Hi @María Ferreño Serra , we might need to get in your site to investigate this, and that requires a support ticket. Could you please create one?

it's easy, from JPD, "Give feedback", choose the support option, paste the same thing there, and voila.

María Ferreño Serra

Hello @Tanguy Crusson , yes of course https://support.atlassian.com/requests/JST-918070/

We have created a support ticket (several actually), where we tried to clarify this issue. And they have referred us to the community.

If you think it's better, we can open another ticket just for this topic.

Thanks

María Ferreño Serra

Thanks @Yong Yang

1.Notification Scheme: will notitify this guy when certain events are triggered? Yes, we have checked with the notifications helper and it confirms that the user should have received the notification, but no email arrives in their inbox, nor in spam.

2.Permission Scheme (including issue level security scheme): can this guy browse this project and see this issue? Yes, we have tested with both contributors and creators, and none of them receive the notification when their idea is created.

3. Personal Setting from top-right menu: related settings are not modified recently? Also! No change in this respect.

We have also checked with the mail server that they are not blocking such emails.

Thank you very much for your help

Tanguy Crusson

Ah okay, that's a different issue to how I understood it based on your post above.

So, it's not that notifications were working one day and stopped working the next, correct? But that you'd like contributors (people without a Jira Product Discovery license) to receive email notifications. Did I get this right? Or is it a new, different issue?

María Ferreño Serra

Sorry @Tanguy Crusson I didn't explain correctly
Months ago when we started our adventure with JPD, the notifications when a creator created an idea worked perfectly. Since a few weeks ago, when we have introduced more changes in the project and we have opened it to more users, Jira is no longer sending any notification email neither to creators nor to contributors when an idea is created.

What we would like is that both users, creators and contributors, receive this email when an idea is created so that they can see the key and follow its progress.
The notification helper confirms that they should receive this notification, but it never arrives in the inbox.
Is this something that's just happening to us?

Thanks!

Communitymanager Ingrid van DiVault

Hi Maria, are you still getting no notifications?

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