Due date rule ist not working

Question

Hey there,

i am completely new to everything here. I have a  problem with the rule for the due date

I set an automation - also see attachment

* the moment a card in list "To Do + kaufen" due in less than 7 days is due, copy the card to the top of list "Lagerverkauf / Aktionen" on board "M Akute Aufgaben", and add member (.....) to the card

But no cards are copied into the board i wanted it to. Is it because i just set it up today or did I make another mistake?

Update:

The rule actually worked on the day the card was due... but not before (less than 7 days)

Thank you for your help.

Carolina Lopez_rbdu5v · Answer

As for your second question, I'm afraid we don't have the option to link the cards together while using board buttons. I'll pass your interest in this on to our team for analysis/consideration—let me know if there's any additional info you'd like me to send them. Thanks for sharing your suggestion.

In case you want to use this option for a rule instead of a button, please note that it will only work when two cards are mentioned. For example, if you use "copy" instead of "move", two cards will be involved: the original one and the copied one. If you use move, there wouldn't be a second card to link.

Let me know if you have any questions.

Carolina Lopez_rbdu5v · Answer

Hi Jessica,

If the automation isn't triggered 7 days before a card is due, please create a ticket with us informing the card URL, date, and time that the automation should have run so we can investigate further. You can find our contact form here: https://trello.com/contact

I know the button would be a manual action, and it's not what you desire, but it will only be used once for the existing cards with due dates less than 7 days. The rule will run at some point for the ones with more than 7 days.

If you're worried about new cards that are created on the board with a due date less than 7 days, you can also create a rule like this one:

when a due date less than 7 days from now is set on a card in list "To Do + kaufen", copy the card to the top of list "Lagerverkauf / Aktionen" on board "M Akute Aufgaben"

For cards that are copied into the board with a due date, a rule like this one should work:

when a card due in less than 7 days is added to list "To Do + kaufen", copy the card to the top of list "Lagerverkauf / Aktionen" on board "M Akute Aufgaben"

You'll have a lot of work at the beginning because you need to create rules to cover all the possibilities, but after that, the automations should run smoothly, and you'll save time on repetitive actions.

Jessica Gray_bnxy5g · Answer

I just tried to create the board button you suggested...

I will work for us with this:

move each card in list "To Do + kaufen" due in less than 7 days to list "Lagerverkauf / Aktionen" on board "M Akute Aufgaben"

It is possible to add the action - link cards together?

So we know from which board it is coming.

Thanks again