I cannot seem to use custom text fields to filter Ideas

Question

I can sort Ideas using a custom text field (e.g. Customer Account Name), but I cannot seem to filter my view using this field.

I can write a JQL query in Jira Software to filter my Ideas with this field, so I'm not sure why I can't in JPD.

Has anyone had any luck with this?

unknown · Answer

I understand you cannot filter by the values in the short text field.  But is it possible to filter on whether that short text field is null vs, not null?

Hermance NDounga · Answer

Hi Taronish,

It is not possible to filter by short text field, so we would recommend using a select or multi-select field specifically for customers' accounts.

unfortunately, if you are using this field type because it's being populated by a 3rd patty integration, it is not possible yet to use JQL to filter views, but we are planning to bring some more advanced filtering features in Jira Product Discovery.

Best Regards,
Hermance
Product Manager @ Jira Product Discovery