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Why is Jira Service Management required to Migrate?

Brian Golden

When I was trying to run a test migration of some Jira items into Jira Cloud, I got a warning about Jira Service Management not being available for our cloud instance. We aren't using it on-prem and don't want to use it in the cloud. How do I remove this from the requirements? It wasn't listed in apps that we were trying to migrate Screenshot 2023-09-15 at 14-29-54 Pre-migration checks.png

Comments

Brant Schroeder

@Brian Golden Welcome to the Atlassian community

Have you ever had Jira Service Management installed on your server instance?

samyak868

There must be service project configured in your server instance. Can you please check that.

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