Date Automation by Status

Question

I am trying to create an automation rule that says:

When Status changes to 'Deferred for 3 months', update a date field on the ticket to that specific date in 3 months from now.

when that date happens, change the status on the ticket to 'New'.

Can someone please help me write this? I haven't been able to find a way to write automation rules with dates in JPD.

Dana Weinbaum · Answer

Check out this video https://www.youtube.com/watch?v=wDQAWfv5_j8&t=4s

It explains precisely how to do that (2 steps automation).

Jurgen Tyvaert · Answer

Hi Blake,

I'm facing the same problem but even a bit worse. I want to be more flexible and create a new date using the now + number of months defined by another custom field.

For your problem i think you can try {{now.plusMonths(3)}}