Email notifications

Question

It looks like I'm set up to receive notifications via email, however they are not being sent to my email address.  How can I correct this?

Halyna Kudlak _SaaSJet_ · Answer

Hi @Ronilyn ,

Here are some additional things you can try:

* Make sure that you have not unsubscribed from Trello notifications.
* Try testing your notifications by clicking on the "Test notifications" link. This will send you a test notification to your email address.

If you have checked all these things and are still not receiving notifications, you can contact support for help.

Ronilyn · Answer

Halyna,

I have checked all the above suggestions prior to sending you a message.  I have the email frequency set to instantly and all the email preferences are checked...is there something else I'm missing?

Thank you!

Halyna Kudlak _SaaSJet_ · Answer

Here are some things you can check to troubleshoot why you're not receiving notifications to your email address:

* Check your spam folder. Sometimes, emails can end up in your spam folder.
* Make sure your email address is correct. Go to your account settings and check the email address you have listed under "Email notifications."
* Check your email notification settings. Ensure you have enabled email notifications for the boards and lists you want to be notified about. You can also change the frequency of your email notifications.

Hope that it helps,

Best regards,

Halyna