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Unable to log in

Lisa Watt_2bll1d

I changed my email address. Now I am unable to log in

Accepted answers

Casey_osz6fr

Hi @Lisa Watt

Cloud accounts, including Trello, are linked to your email address. I understand that due to privacy, you won't be able to provide your email address here publicly. You may log a support ticket here so we can further check your account.

Casey

All comments

Ash Yadav

Hi @Lisa Watt

Are you getting any error messages?

A screenshot would be helpful.

Have you reached out to Trello Support in the meantime?

https://trello.com/contact#/

Kind Regards,

Ash

Casey_osz6fr

Casey

Lisa Watt_2bll1d

Hi Yes

I created this account because I am unable to access my account under Lisa.Watt@Compass.com

Lisa Watt_2bll1d

I change my email the Lisa.Watt@Compass.com. Compass has a security block on outside applications. So when I try to login to Trello with Lisa.Watt@Compass it instruct me to contract Compass Security team that team did go into my computer to see what can be done. I was advised to contract Trello to change my email back to the original email and not use my Compass email

Casey_osz6fr

So your new account/email is the one you have mentioned above, may I have your old email or at least the domain used (if not generic like Gmail) and I will try to check it from there.