We are using Trello laid out by customer, with the phases of the process listed as cards. Is there a reporting power-up or other way to view team member capacity? Needs to be easy and quick.
I would recommend looking at this article by @Alex W
https://community.atlassian.com/t5/Trello-articles/Boost-Performance-in-Trello-Unleashing-the-Power-of-Dashcards/ba-p/2442074
You can count how many cards assigned to a member and you can set up limits so if a member goes over a certain amount, it sends an email or slack message...
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