Lost personal data

Question

Today I tried to log into my account repinmail@gmail.com at Trello app and saw a message:

“It looks like your account has been deactivated.
We've sent you an email with details of who to contact to get more information about this."

I have not received an email to recover my account. The application also did not have notifications about the upcoming shutdown.

please recover my account repinmail@gmail.com or send data export

Maria Noyarovich · Answer

Thank you Andy! I tried creating one one trello support but it was not possible due to some technical issues. I'll have a go with this one then.

Andy Heinzer · Answer

I recommend creating a support ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer

I am not sure if this account can be reactivated, but if it can, that kind of support case would be necessary to make it happen.

Maria Noyarovich · Answer

Same here! Is it a case that my account is registered with russian e-mail?

Please send me recovery information or data to the e-mail mentioned above. Thanks!