I have someone set up on Trello at our end, how do they join?

Question

listed as a member, but greyed out. What do they need to do?

Çiğdem Büyükaşik · Answer

Hello,
Cigdem from Hipporello here. The article below should help if the person is not a Trello user:

https://support.atlassian.com/trello/docs/whats-a-virtual-user/

Best,

Cigdem

Toby Harris_kkf09y · Answer

Thank you for the reply, but the user was never activated. They need to join Trello first, how do they do that?

Sayed Bares [ServiceRocket] · Answer

@Toby Harris welcome to the community!

It seems that the user is deactivated in your Trello, you will need to reach out to your admin to reactivate them, refer to this documentation for more info:

* https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/