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Not receiving verification email to new email address

Wendy Lai Yanqi

Hi there,

My team member doesn't receive the verification email in the new email address inbox.

It shows up just fine on their old email address.
It does not show up anywhere on the Exchange Message Trace for the new email address.

We do not have a rule that blocks Atlassian emails.

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Hello @Wendy Lai Yanqi

Welcome to Atlassian Community!!!

I understand that users are not receiving the verification email.

Could you please help me with a few impacted users' email addresses?

Wendy Lai Yanqi

Hi @Sugandha Singh

The email stockholm-tester@funcom.com is not receiving the verification email.

Thanks, @Wendy Lai Yanqi for sharing the user's email address.

I checked and haven't found any blockers for this account. Could you kindly verify whether the user is able to receive other Jira emails?

Wendy Lai Yanqi

Would you be able to send a test Jira email to the account? @Sugandha Singh

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