Podcast: How Atlassian Puts Customers First

Summer Hogan_q8imea

Hi everyone!

Did you know that Natalie Baryshnikova, head of product at Atlassian, sat down with SAFe Fellow Adam Mattis at the SAFe Summit in Prague to discuss the importance of putting the customer at the center of product development? It was such a great discussion about Customer Obsession! I learned a ton during this 45 minute podcast! 

During the podcast they discussed: 

• How support teams aren't the only ones who need to be "customer-obsessed" and how delivering value to the customer is the end goal of every role
• The beauty of of value stream management (VSM)
• Highlights form the Atlassian product roadmap
• Parallels between art and digital transformation

Give it a listen at on the Scaled Agile Podcast Site. You won't be disappointed! 

 

Thierry Dalon_b9rtku

This sounds a bit ironic when one looks at the customers' satisfaction on the feature requests side. Unfortunately, Atlassian reputation is far from being one of "customer oriented". Many features that shall be easy or state of the art to implement aren't - for untransparent reasons. 

An example here: https://jira.atlassian.com/browse/CONFSERVER-45898?focusedId=2851691&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2851691