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Upgrading from Beta to Free

Wout_stjhkz

Hi community, I have a question. When I want to upgrade from Beta to a "Free plan" I received a warning that I could lose functionality of the Beta version. If I want to upgrade to "Basic plan" the message doesn't appear. What am I losing when I upgrade from Beta to "Free plan"? thank you.

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Tanguy Crusson

Hi, there are a couple of differences:

maximum 3 creators on the free plan (vs unlimited in beta)
the ability to define custom project roles

All details are here: https://www.atlassian.com/software/jira/product-discovery/pricing

Tanguy Crusson

To understand creator vs contributor: https://community.atlassian.com/t5/Jira-Product-Discovery-articles/The-different-types-of-users-Creators-Contributors-and/ba-p/2378354

Wout_stjhkz

Thanks Tanguy! that helps...

Mary Henin

hi @Tanguy Crusson !
Thank you so much for sharing these!
My team just received the email with fees that we will start to get billed after the 2 week free trial.
I'm wondering if JPD is picking up all the Atlassian licenses that we have for Jira Software, Jira Work Management & Confluence?

For JPD specifically for now, we only need 2-3 creators- the rest of the team & stakeholders only need contributor roles; And so far only 2 of us have signed up to test the JPD so I'm slightly lost as to why it's not considered as free?

Apologies if I'm reaching out to you mistakenly, i would really appreciate your insight & redirect to the respective party. TIA

Tanguy Crusson

@Mary Henin it sounds like you upgraded to the standard plan, you might want to downgrade to the free plan if that's the case. First, make sure that you have the right users with product access (if you have more than 3 you won't be able to downgrade). Then you can go to admin.atlassian.com, in the Billing section, and downgrade to Free.

How to manage Creators (paid) vs Contributors (free): https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Adding-contributors-and-creators-to-a-Jira-Product-Discovery/ba-p/2324017

Mary Henin

thank you so much @Tanguy Crusson - really appreciate your insight & advice!

Will give this a go!

Mary Henin

apologies for the delay! Just wanted to follow up & confirm this was spot on We were able to downgrade it into Free until we deploy it across the team.
Thanks so much @Tanguy Crusson

Tanguy Crusson

perfect, thanks for the update !

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