It is not possible to make the transition from the basic version to the premium

Question

It is not possible to make the transition from the basic version to the premium, the payment from the American bank card does not go through. how can we upgrade to premium

Rilwan Ahmed · Answer

Hi @Maria Pelepas ,

Welcome to the community !!

Please contact the Atlassian Support directly for the assistance through https://support.atlassian.com/contact/#/

Select options as below

abhishek_sharma03 · Answer

Hi @Maria Pelepas

Welcome to the community. This could be an intermittent issue with the bank as well. Did you check at their end.

Are you trying to upgrade your instance to Premium via partner or yourself? Also are you having monthly or annual plan?

BR

Abhishek