Linking to .mxf files

Question

Hello,

I am having an issue with opening links that I put in cards for the .mxf format. All of my files are located in a Box file folder. mp4s and all other links are working fine.

To view .mxf files, I use the VLC media player. Is a working link even possible with .mxf files?

Thank you.

Oliver S_26yzjl · Answer

Hi Kate, no problems. As the files are being loaded and accessed through Box, my best suggestion would be to file feedback on this through Box support: https://support.box.com/hc/en-us/articles/360044196573-Box-Pulse-How-to-submit-product-feedback

Given the need to have the files remain in this format (understandable), and given you need to store them on Box due to the larger file size - it would make sense to let them know you want to see this added as a format that can be previewed via the web. :)  Hope this helps somewhat.

Kate P · Answer

Oliver,

Thank you for your second response.

Unfortunately, due to the media company I will be releasing these files through, the .mxf files have to stay in that format, in addition to preview purposes. .Mp4s load and preview fine for us and we pay for Box so you are probably correct about the file format.

Thanks again,

Kate

Oliver S_26yzjl · Answer

Hi Kate,

Thanks for the additional context.

From doing some research, it sounds like this comes down to the Box site not being able to preview this file type - hence the need to use something like VLC as a player that supports a wider variety of file formats.

Are you able to convert the videos to a more common file format before uploading them? Box lists some of the video formats that they support in Box content preview: https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview#Type_VideoFiles

For example, MP4 is quite a common format.

Worth noting that Box does require a certain level of account to gain access to video preview, so worthwhile checking if you meet those requirements.