Info on the cards keeps disappearing.

Question

Does anyone know what is going on with the info in the main body of the cards dissapearing.

I work for a restoration company and we use trello to keep track of jobs. Each Job gets assigned to a project manager but everyone has access to the cards and they can update the body of the card with details of the job and work that was completed for the day.

My job is to take the updates and send them over to insurance company's, but for some reason randomly the updated info the crews are putting into the card just disappears.

Ive seen this happen live. Before i click on the card ill scroll down to read the info. All the new updated notes are there. but then ill click on the info to copy it or make grammar corrections. and then all the info just disappears right in front of my eyes. Please help.

Marcelo Borges dos Santos · Answer

I'm having the exact same problem, the information is all there before I click on Edit, as soon as I click the new information that is on the text box is no outdated vs the one before, it's clearly a error that the devs must correct! 
It's becoming very annoying to keep coping all the information before editing so I make sure they do not disappear.

Victoria_mfk86j · Answer

The interface should really make much more noise about the fact that a user is about to lose their data. Usually I use Trello on my home PC so it doesn't matter much, but I just found out I lost a big update to a description that I added while using a different PC (which clears the cache on power down, so the data is lost for good). Instead of just displaying a small line of text that's so easy to miss, Trello should either SAVE THE DATA or POP UP A WARNING telling people their data is going to be lost unless they do something.

Simon Knudsen · Answer

@Sal How come I get this "Unsaved changes" warning when I create a new card, write the description and hit the save button? In my mind, there should not be a warning when I open the card again.