Time since last updated

Question

Hi

I see that there is an inbuilt field for 'updated' that is a timestamp for when the initiative was last updated. Is there any way to either automatically format this to indicate the time since the ticket was last updated, or to use a custom field to calculate the number of days since it was last updated (and then format that based on its value)?

Thanks

Heather Ronnebeck · Answer

This is the same issue I am running into.

Peter James_6z06vs · Answer

Thanks Hermance.
If the Updated field formatting rules could just be based on 'days since last updated' that would do the trick for me. At the moment they appear to be based on 'days until' the value in the field - which is of course no use for this field since the dates will always be in the past. I assume that this is a bug - or at least an incomplete feature.

Hermance NDounga · Answer

Hi Peter

In terms of formatting, I thought I could create a rule saying that "Date is overdue by xx days" but I just realize that with the overdue rule you cannot specify a number of days, unlike the "date is in xxx days" - so I'm actually adding that as an improvement suggestion 😅

On the other side, I've created an automation rule that checks when an idea was last updated and then sends an email - so no field gets updated in it. That might be a workaround for you

Cheers,

Hermance