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Why is my link grey and unable to be clicked?

James Marland

I have used Trello many times and normally I paste links into the cards.

This time I made a video with Descript and posted the link. I made sure the link was shareable. But when I post it into Trello it is not clickable. It is greyed out or has a grey highlight.

What does this mean and how do I fix it?

When I go into the card, copy the link I just pasted, then paste the link in Chrome browser it goes right to the video.

I have done this same process repeatedly with the same video program (descript) on a board I don't own.

Accepted answers

Alex W_jr9vvs

Hey @James Marland - welcome to the Community!

Can you show a screenshot of what you mean here?

All comments

Alex W_jr9vvs

Hey @James Marland - welcome to the Community!

Can you show a screenshot of what you mean here?

James Marland

Screenshot 2023-06-27 100525.png Screenshot 2023-06-27 100545.png Screenshot 2023-06-27 101145.png Screenshot 2023-06-27 101344.png

James Marland

The pictures above show my issue. There is one image with a greyed-out link that you can't click.

There is another image of where I got the link (from the descript program).

There is a blue link that looks the same as the link from the descript. It is the link from the URL in the crime browser and a picture of where I got that link.

Why is the Descript link grey, and the URL link blue but they look the same? What am I missing?

The program I paste these links into right now is Trello.

I don't know if this is a Trello issue or feature, a Descript issue, or just a me issue and I am doing something wrong.

Alex W_jr9vvs

Hi James, it looks like you've copied the link in in code format. Can you undo that formatting?