How do I fix SourceTree v3.4.8 not starting up on Windows 11?

Jaime Benedetty_xmy7zc

Every time I try running SourceTree v3.4.8 the logo modal comes up, disappears, and the application does not run. It appears that its crashing on startup but there are also no event log errors logged. It's also happening when I try to run the app as an administrator.   

Mukesh Kumar_r9umvu

Hi @Jaime Benedetty,

Could you please provide the log file which can be found at below path.

C:\Users\<UserName>\AppData\Local\Atlassian\Sourcetree\sourcetree.log

Also I would recommend you:

• Uninstall Sourcetree using the Windows Uninstall program if it is available under Programs and Features
• .Delete the folders/files below before proceeding to the next step:

• Navigate to C:\Users\<UserName>\AppData\Local and delete all Sourcetree folders and files (if any)
• Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree folders and files (if any)
• Navigate to C:\Users\<UserName>\AppData\Roaming\Atlassian and delete all Sourcetree folders and files (if any)
• Navigate to C:\Users\<UserName>\AppData\Local\SourceTree-Settings and delete all Sourcetree folders and files (if any)
• Download latest version of Sourcetree for Windows and install it.
• Now add the user account and clone the repositories.

Let me know if it resolves the issue.