I have one Jira account under my email I am using now, but I have 2 sites. BUG

Question

I have 2 sites, I wan one. If I type in one url: https://example1.atlassian.net/
I get access to all the things related to that site but not the other.

If I want to access the other i have to type in the url: https://example2.atlassian.net/
And then I get access to anything related to that.

But its under the same account.. but I cant access it through the Jira settings.

When I am on example1 url, its like example2 url/site doesn't exist, and its really annoying because it always defaults to the one I don't want.

I don't know how it happened but everything in example1 is named testing, so I guess I was testing out Jira, somehow later when I started my project I must have logged in in a way that it didn't recognize I already had an account..

And Jira doesn't even have a chat help support, I have to raise a ticket. but when I do it is forcing me here.. lazy ass company..

How do I fix this?

Rino M · Answer

Yes I see both organizations there.
Thank you! I'll go through the process of deleting one for the next few weeks, If I know Jira, it's not going to be quick.

Jack Brickey · Answer

By the way...if you are using the Free plan then indeed the Community forum becomes the best support option. The Community is a customer lead support forum that also includes Atlassian resources in some instances.

let us know how we can assist.

cheers

Jack Brickey · Answer

Hi @Rino M , if you go to admin.atlassian.com and select overview do you see both instances listed? That is where you could access both.