How to access my previous account through recovery email?

Question

Hello everyone! I have 2 existing accounts in Trello. One is a company email ( I no longer work there) and the other one is a Gmail. I am actively using both. To my surprise, I can no longer access the one that uses my company email. It says that now Trello requires me to log in with my new Atlassian account. I don't understand this.

I already contacted my previous employer and she informed me that they are no longer using the domain that is used for my work email before so she can not re-open it.

My work email has a recovery email which is my gmail account. Can Trello find a way around this using my gmail account? I could potentially lose very important data in SOPs in my previous account.

Please help!!!!

Maniya Tatjana Vitales · Answer

thank you! I'll contact them ASAP.

Sayed Bares [ServiceRocket] · Answer

Hi Maniya,

To transfer your boards from your previous account you can refer to How to Transfer Board Memberships to a New Account . However, this requires you to have access to your old account.

You might want to contact Trello support,  They may have a way to move your data from your work account through backend access.

Hope it helps!