JSON writing a username error

Question

Hi there,

When we create delivery tickets to execute an idea, the team manager will assign a responsable on the created EPIC. I want an automation to send this assignee value back to a JDP custom field that I called: Project Manger. The custom field ID is: customfield_10475

However, It's not working right.

My script gives me the error:

Error editing issuesOPJ-288 (data was not an array (customfield_10475))Seams like I cannot go around that. My field type is: @ People field

Chris Timms · Answer

Hi @Bill Sheboy

Your solution does not tackle the reported issue, which is that the field entry is not in an array. Multi-user fields need to be added as arrays via automation even if you are only trying to add a single value. The error will be the same even if Martin tries the account ID. You cannot create single select use fields in JPD, I believe.

However, you have found the page I referred to in my answer, which demos this correct syntax for adding a field value in an array, so thank you!

Regards,

-C

Bill Sheboy · Answer

Hi @Martin

Please try using the accountId value, and not the displayName, to select a user in a single-select user field.  Here is the syntax for that:

https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Single-user-picker-custom-field

Kind regards,
Bill

Chris Timms · Answer

Hi @Martin !

is your custom field a multi select field or can it only have a single value? If it’s a multi-select field, you need to format your request as an array even if you are only storing a single value. I can’t find the samples on mobile, but Jira’s smart value documentation has enough info that allowed me to solve the issue previously.

regards,

-C