I would like a way to get ideas from customers into the jira idea board. as well as set a custom status for ideas submitted from that public form rather than the contributor form.
Hi @Lexi Sprague
I would suggest you use Jira Service Management for the public facing ideas. Then you can triage from JSM and if you believe it's a good candidate, you can use Jira Automation to create a ticket in the JPD or JS project so that it goes into their backlog.
Regards,
Fabian
Thanks @Fabian Lim - that's indeed what a lot of customers that want to do something similar ended up doing. Jira Service Management is this: https://www.atlassian.com/software/jira/service-management?tab=empower-all-service-teams
We (in the Jira Product Discovery team) use it for that. When you send feedback about the product via this menu:
It creates a ticket that goes into a queue that we take turns looking at in the product team. Then we add those as insights to ideas.
Questions on this approach:
Thank you
1. You can't in JSM. You may open up a confluence page and let them vote.
2. Yes. These are permissions settings.
3. You create a separate JSM project. There are templates for external customer feedback vs ITSM, You will have to lock the access so that they don't access the internal service deks.
I like this idea as well. Kind of unite what Featurebase is doing together with the Jira Idea board.
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