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Are my Contributors calculated in total Jira users?

Nick_ab93zt

I understood Contributors like potential stakeholders that don't need Jira overall access, just Jira Product Discovery exclusively, and that they are not calculated in my total site users.

I upgraded from Beta to Free yesterday.

I can't seem to be able to add contributors to JPD without adding them to my site and increasing my total active user count. Why is that and is there something I'm missing here?

Accepted answers

Tanguy Crusson

Hi @Nick @[deleted], you need to add users to your site but there's no need to give them access to a Jira product (meaning: they don't have to count towards your bill).

Instructions: https://www.loom.com/share/aa108aabcb744e758714ea8b1479dc3d

All comments

unknown

Hey Nikola,

I'm having similar issues after upgrading and haven't found a good solution. I've reached out to support and I'm waiting for a response. Will let you know if I get any more info, also watching this thread to see if any answers can help me.

Tanguy Crusson

Hi @Nick @[deleted], you need to add users to your site but there's no need to give them access to a Jira product (meaning: they don't have to count towards your bill).

Instructions: https://www.loom.com/share/aa108aabcb744e758714ea8b1479dc3d

Nick_ab93zt

Thanks, @Tanguy Crusson

I've tried that at first. The users didn't get added to JPD as contributors even after adding to the Contributors group.

Then I went on and created a Jira Product Discovery Invitation link and when they follow it and log in they get the Invalid Link page. I've tried it myself with another email..

Not sure if this is JPD related since I haven't had this kind of issue before..

Screenshot 2023-05-17 at 16.23.15.png

Also, the Contributors group doesn't have Product Access by default. If I want to add it it only has User as a product role, and Users are Creators by default.

Screenshot 2023-05-17 at 16.27.47.png Screenshot 2023-05-17 at 16.28.20.png

A very unintuitive process with all of this..

unknown

Thanks @Tanguy Crusson but sadly this didn't help on my end.
First of all I have a different view when I go to user management but none the less I followed the instructions for a user with only confluence access by attempting to add them to the group. Sadly the group did not exists and when I attempt to create a group I just end up with more creators. Any help in this direction is appreciated.

Nick_ab93zt

I went on and accepted the reply from @Tanguy Crusson since it did answer my question.

The conclusion is that JPD Contributors are not calculated in the Billing if they are invited only as Contributors to the JPD Product. But they do need access to the company site.

All of the other comments seem to be a different issue..

Nick_ab93zt

Hey @[deleted]did you hear back from support?

unknown

Not yet but I can keep you posted.

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