Third party incidences are not showing up

James Tompkins

I use the Atlassian third party components for Jira and Confluence.  The status of these tools shows up correctly.  However, the incidents do not show up.  Only the overall status shows up.   When I hover over the degraded status in the summary, it says "No incidents or maintenance related to this downtime".  However, when I go to the Atlassian status page it shows the incident.  

How do I get third party incidences to show up on our status page?

Jesse Klein

Hello James,

Thanks for reaching out with your question about getting third-party incidents on your page. The third-party components feature does not include adding incidents. We do this because while there might be an incident on the page that has components down, your page might not have an incident due to these components being down. We allow you to decide whether an incident is taking place for your page instead of automating that aspect since incidents trigger notifications to be sent to subscribers.

To get parity, you could utilize the Status API to grab the incident data from the third-party page and then use the Manage API to post an incident on your page. It would require some scripting, but companies usually take this path. 

You can access any page's API by adding /api to the URL. For example, https://confluence.status.atlassian.com/api will bring you to the Confluence Status API. 

You can look here for details on creating an incident with the Manage API.

Hopefully, that is helpful for you, and I hope you are having a great week!

Regards,
Jesse