nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Create Alert for Specific Reporter

Bill Sklar

I'm trying to create an OpsGenie alert when a service ticket is created by a specific user (Reporter). However, regardless of whether I use the name of the user or the email address, the alert never fires off. Using other data elements works but I can't figure out how to get the Reporter. I saw some information about regex and was wondering if I needed to do something with that.

Accepted answers

John M_2hpypf

Hi @Bill Sklar ,

Can you tell me which integration this is for? I think a couple of screenshots of the issue could also be helpful.

All comments

John M_2hpypf

Hi @Bill Sklar ,

Can you tell me which integration this is for? I think a couple of screenshots of the issue could also be helpful.

Bill Sklar

Screenshot 2023-05-11 at 12.52.59 PM.png

This is for JSM

John M_2hpypf

Hi @Bill Sklar ,

This worked for me with the following configuration:

The reporter will the first and last name of the user in JSM. You will want to use Equals in the filter unless you are planning to use a regex pattern to match for a group of users.