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Images pasted into cards are always duplicated

Dave_44cper

Whenever I paste an image from clipboard into a card, specifically as an inline image within a comment, the image is always added again as a separate image.

So I end up with 2 of every image - one nicely displayed under my comment in the comment box, and the other added separately without a comment (so without any context).

Is this a bug or normal?

Accepted answers

Lara

Hi Dave,

Thanks for reaching out!

Just to confirm, are you referring to how the attachment is uploaded to the card separate from your comment?

If so, I'm afraid that's expected behaviour at the moment. If you attach (or paste) an image to your comment, that file will be uploaded to the card as an attachment, which is what you'll see under your comment.

I definitely understand that this can be confusing for users and I've passed your feedback onto our product team.

For now, you may want to click Hide details on the back of the card (above the comment box) so those actions aren't shown when you view card comments.

I hope that helps!

All the best,

Lara
The Trello Team

Lara

Hi all,

Thank you for the feedback.

I have gone ahead and created a new feature suggestion for you with our product team which you can access here: https://jira.atlassian.com/browse/TRELLO-552.

I have also added this Community post as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority.

I would also recommend you visit that suggestion, log in with your Atlassian account, and click Start watching this issue on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy.

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara
The Trello Team

All comments

Lara

Hi Dave,

Thanks for reaching out!

Just to confirm, are you referring to how the attachment is uploaded to the card separate from your comment?

I definitely understand that this can be confusing for users and I've passed your feedback onto our product team.

For now, you may want to click Hide details on the back of the card (above the comment box) so those actions aren't shown when you view card comments.

I hope that helps!

All the best,

Lara
The Trello Team

dayanvirpa

This is bad behavior. I don't know how Atlassian thought this was a good idea. It's literally confusing readers, causing misreads and more commentary, often needing more screenshots being pasted. This is a vicious cycle.

If an image is pasted inline, and will show inline, it should only show inline.

There's no reason to also show it in a separate comment... that's just visual noise for a reader, and most will assume it's a separate screenshot or being set for some separate reason when it's purely automatic.

Atlassian needs a UX person to review these decisions before releasing them...

What does 'Hide Details' hide besides duplicate images? What if it's hiding something non-duplicate that someone should see? This is kind of insane UI/UX behavior overall here.

Arnas_t99h0j

I agree completely. This new behaviour has been very confusing.

DP_t1b48c

I agree. Atlassian please do something about it. Tks.

monicamjudd

Well, at least now I know it isn't just me.

unknown

My number 1 use for Trello is pasting screen shots and this recent change in behaviour means I'm now having to look for an alternative to Trello. PLEASE change it.

Eddie_00lbda

I'm with yall, this is pretty annoying and confusing.

unknown

This solved it for me: disable the "What You See Is What You Get" (WYSIWYG) editor here: https://trello.com/my/labs.

Lara

Hi all,

Thank you for the feedback.

I have gone ahead and created a new feature suggestion for you with our product team which you can access here: https://jira.atlassian.com/browse/TRELLO-552.

I have also added this Community post as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority.

You can learn more about this by reading our Implementation of New Features Policy.

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara
The Trello Team

dayanvirpa

Y'all just ranted here instead of voting for the fix: https://jira.atlassian.com/browse/TRELLO-552

dayanvirpa

Disabling WYSIWYG is not a solution (hence, not solved). It's like disabling your garbage disposal because your sink is piped inefficiently.

steve_61va4g

yes this is really annoying please fix its confusing my clients,

POSTkomm

me too

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