App notification sounds not working on Android or iOS?

Question

Hi.

For some odd reason, app notifications don't play any sounds on my Android phone and neither on my colleague's iOS. I made sure sound is on and Trello is allowed to send notifications with sounds and vibrations, and my phone isn't on do-not-disturb mode. But still no sounds are ever played when a notification pops up. All other apps work just fine. What's the issue?

Beverley · Answer

Hi Leena,

Thanks for confirming you've gone through the suggested troubleshooting steps!
Could you and your colleague please check if your Android OS and iOS devices are up to date?

I've included a couple of guides on how to update notifications that might help!

* Android
* iOS

Leena Abu Shmais · Answer

Hi Beverly,

I apologize for such a late reply.

I tried everything you've suggested. Push notifications are enabled. My phone still does not buzz or sound an alarm when I receive a Trello notification. Nor does my colleague's iOS.

I'm not sure what's the cause of this as it works just fine with our other team members.

Thanks for your answer.

Beverley · Answer

Hi Leena,

I have a couple general troubleshooting suggestions that hopefully will help!

* Could you please check your Trello app is up to date?
* Can you please try uninstalling/reinstalling your Trello app?
* And you also check if you have mobile push notifications enabled in the Trello app?

We have a guide with more info on how to enable mobile push notifications: https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/