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How to fix attached Figma file not showing up on the card?

AlvinGalit

Recently this week, my team has been running into an issue with the attached figma file not showing up on the card. My work-around it right now is if a certain number of files are attached where it allows you to "view more", clicking on that will temporarily fix the issue until you have to do it again. Or if there's not enough attachments, I have to attach enough files until I see the "view more" option or sometimes the figma file shows up during the process. Has anyone else run into this issue? How do we fix it?

Accepted answers

Cody_kheajz

Hi Alvin! Are you using the Figma Power-Up?

Do those links to Figma files not appear at all, or are they appearing as a normal text link rather than a preview?

It may be helpful to see what you're seeing directly - if you haven't already, could you open a ticket through trello.com/contact and we can take a closer look with you?

All comments

Cody_kheajz

Hi Alvin! Are you using the Figma Power-Up?

Do those links to Figma files not appear at all, or are they appearing as a normal text link rather than a preview?

It may be helpful to see what you're seeing directly - if you haven't already, could you open a ticket through trello.com/contact and we can take a closer look with you?

AlvinGalit

Hey Cody! Thanks for your reply. The figma files don't appear at all. I've opened a ticket and was pointed to Figma support so I'll open a ticket with them and hopefully they can figure it out.

Cody_kheajz

@AlvinGalit If you open the card where the Figma files should be showing, scroll down the comment section and click Show details, do you see an entry in the card's activity that says, "Username attached Figma file to the card?

Hopefully Figma can offer some insight as well, but if not, don't hesitate to reopen that ticket with my colleague and we can investigate a bit further on the Trello side.

AlvinGalit

Looks like it does show "Username attached Figma file to this card". I just sent a ticket to Figma and now will wait for them to get back to me. If they're not able to offer some insight I'll go ahead an reopen the ticket here. Thank you!

Dan Dineen

Good morning all. Apologies for essentially re-opening this card but it looks as though this issue has reappeared once again. Figma file previews were happily displaying in our Trello cards until yesterday when they all just ... disappeared. The Figma section is still visible on the card and the activity details shows the file was added.

The sidebar 'Figma' button still allows me to pick a file or prototype to add but the file never shows up on the card.

Roos Ammerlaan_1iuqa0

Same here

AlvinGalit

I just checked my team's Trello cards and they're not showing up anymore as well. I'm only seeing a white rectangular box where the Figma file should be rendered. I've re-opened a ticket I had with Figma support. Hopefully, they get back to me soon.

Mike_appjhs

Same here, I just noticed they stopped working about a week ago. We tried re-connecting our accounts, deleting the old links, creating new cards, logging out, and nothing worked. It looks like it tried to load for a split second, but the area in the Trello cards where the Figma embed should appear stays empty.

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