message 'disconnected from Trello will take a while for my card to update' - how long?

Monica Franklin

I had just spent quite a while laying out details of a project in a card needed to be sent off to the next person. As I was hitting the done button, I got a notification that I was disconnected from Trello and that it will be a while for account to update. When I opened my card ALL my data was lost. Will it return? How long will it take? What steps do I take? How often does this happen? Am I wasting my time waiting? Have I wasted my time already mapping it out the first time?

Sal_mqejn5

Hey @Monica Franklin,

Welcome to the Atlassian Community! 

I'm sorry to hear you've experienced this problem when working on your card on Trello. This problem of losing connection with Trello servers can sometimes happen for many reasons, including a bad internet connection or instability with your internet connection that caused you to lose connection with our servers temporarily. 

In this case, you can try recovering the description of your card or title by following the steps in our help article here: https://support.atlassian.com/trello/docs/recovering-the-description-or-card-title-that-was-changed/.

But if you're still having problems recovering or struggling to follow the steps, don't hesitate to get in touch with us at https://trello.com/contact and open a ticket with us! We'll be happy to help you!