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i am not able to move the JIRA Ticket from QA to In Progress.

Utkarsh Gautam_964w1s

Hi Team,

I am not able to move the Jira ticket from QA to IN Progress.

When I am trying to move the status then status transition failed message or internal server error appear on the screen.

Please help us to resolve this issue.

Comments

Ash Yadav

Hi @Utkarsh Gautam , welcome to the Atlassian Community!

Are you using Jira Cloud or Jira Server/DC?

Team-managed or company-managed project?

Do you have any screenshots of the issue you're facing?

Were you ever able to transition issues?

This could be something as simple as not having the transition, close or resolve issues permission.

I would recommend having a look at:

https://community.atlassian.com/t5/Jira-articles/I-can-t-transition-an-issue-in-my-Jira-project-What-now/ba-p/1856945

Hope this helps.

Kind Regards,

Ash

Radek Dostál

Internal error on transition typically means the transition contains a corrupted function (either a condition, validator, post-function).

This can range from removed plugins (the function can't be resolved anymore), or it refers to some other faulty data (e.g. field 44566 is required, but the function throws a nullpointer internally because the field was deleted).

So, review the transition, you will almost certainly find some broken function in it. If not, then paste the stacktrace/error you get, as it will contain more hints.