Need to help to integrate Crowd with Jira.

Mayur Jadhav_30osel

Hello Team,

I hope all are doing well.

We have Jira, Confluence, and Crowd cluster setup and has load balancer i.e., deployed on Alibaba Cloud and We have already integrated Crowd with Azure AD to SSO and user provisioning purpose. We tried to integrate Crowd with Jira and we followed the all the steps, but at the final steps when we create user directory i.e., Crowd SSO directory in Jira and when pass the actual crowd URL i.e., crowd.xyz.io it shows the below error with IP.

and the IP is frequently changing per request, but when we passed Private IP (Internal IP) of the crowd i.e. (http:ip:8095) the connection is successful, but as I mentioned we have two nodes for Crowd in the configuration we can only pass the one IP and we will also loose the Cluster functionality.

 

Looking forward for answer from all the experts here to troubleshoot and fix the issue.

 

Regards,
Mayur

 

Mahesh Shinde_k4hefc

Hi @Mayur Jadhav ,

Could you please answer below queries:

• The IP address which is mentioned in the error, is it Load Balancer IP address of Jira?
• did you add IP or hostname of Jira's LB into Crowd configuration in Applications -> app -> Remote Addresses ?

This will provide you some background on this.

As you have Crowd DC setup with 2 nodes, then you have to use Crowd URL in user directory config in Jira that URL should be link with LB and LB should redirect traffic based on the parameters which is present in configuration.

Here is the reference article: https://confluence.atlassian.com/enterprise/load-balancer-configuration-options-935383760.html 

Regards,

Mahesh Shinde