Email Address Change - not receiving verification email to new address

Brad Sutton_49kvdo

Hi Atlassian,

I suspect I have the same issue as reported in the link below - can Atlassian please investigate if I require the same fix: to remove my email address from the suppression list.

https://community.atlassian.com/t5/Atlassian-Account-questions/Email-Address-Change-not-receiving-verification-email-to-new/qaq-p/1800783?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*

 

Steps I've taken:

- I'm trying to change my email address at: https://id.atlassian.com/manage-profile/email

- When I enter the new email address, I am advised:  "Update pending verification" (screen shot below)

- I receive an email to my 'old' email address, advising of the switch.  But I never receive the verification email to my 'new' address. 

 

What I've tried:

- I have checked our Email Exchange logs and there is no record of receiving this.

- I've tried hitting 'Resend email' - still no response

- I've waited a few days and retried - still no response

 

Please let me know if you need more information.  Thanks.

Ollie Guan

Hi @Brad Sutton ,

Submit a request below

https://support.atlassian.com/contact/