How do I set up Trello so that members receive an e-mail when I assign them to a checklist or task.

Lynda Hammond

I have set up members as guests on a Trello board and I want them to be notified when I allocate a card, activity or task to them.  Some members are receiving updates but others are not.  I only want them to receive an update when the task is specifically for them.  I don't want everyone to receive an update every time I add anything.  Any ideas gratefully received.

Lynda

Alex W_jr9vvs

Hey @Lynda Hammond - welcome to the Community! 

I recommend reading the following help doc if you haven't already: https://support.atlassian.com/trello/docs/receiving-trello-notifications/

If you assign someone to a checklist item or a card, they will receive a notification. If some of your users are not receiving notifications, then they will need to reach out to us and we can troubleshoot this with them. You can direct them to https://trello.com/contact to raise a ticket.

Please note it will be harder for us if you raise a ticket on their behalf, as each user who experiences issues with notifications may not have the same root cause, so we like to treat each separately.