My colleagues do not receive an e-mail when the checklist expires

Theo Bente

I myself am an administrator and receive an e-mail from every board with an end date in status. I also receive an e-mail for each checklist item. My colleagues, whether they are administrators or participants, do get an email if there is an end date in a board. However, they do not receive any emails for checklist items that are in their name. I think everything in their account is set up the same as mine. Can someone tell me what we're doing wrong?

 

 

Theodoro Reato

Hi Theo

The user should have received a notification if they're a member o the checklist or card, or are watching the card/list/board.

Also, you need to be settled to receive notifications, to see, go to https://trello.com/your/account and make sure your email notifications are sent "instantly".

However, even with the option above not set as "instantly" they would see the notification in the notification bell (right side top corner) 

These articles can help you: 

- https://support.atlassian.com/trello/docs/receiving-trello-notifications/

- https://support.atlassian.com/trello/docs/notifications-are-not-working/

Could you ask your colleague to check the information I forwarded, if they are still facing a problem ask them to open a support ticket, we'll need to check their account and need some examples as well.