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How to set-up Zendesk authentication for JPD

Jeny Stoeva

Hi!

I am trying to figure out how JPD authenticates with Zendesk. We have "Zendesk support for Jira" application which is used for the software projects but it seems irrelevant for JPD.

When I create an insight by linking a Zendesk ticket or using the "Add to idea" Chrome plugin this insight doesn't pull the Zendesk ticket data like in the demo below but asks for authentication (there is "Authenticate" button). When I click it the following request is sent to Zendesk: polaris-outboundauth-proxy.services.atlassian.com/zendesk/authorize?response and the outcome is:

{
  "error": "AUTH-2 SUB-2 subdomain is empty"
}

I have no idea where to start resolving this issue, so any help would be appreciated. There is nothing in JPD which I can configure or change.

Demo: https://www.loom.com/share/f1698c91ab9247058f0651339b8ad3a2

Accepted answers

Rohan Swami

Hi Jenya, we're investigating this issue. We'll get back to you as soon as we can.

All comments

Rohan Swami

Hi Jenya, we're investigating this issue. We'll get back to you as soon as we can.

Rohan Swami

@Jeny Stoeva we have shipped a fix, could you check to see if it's working now?

Jeny Stoeva

Hi @Rohan Swami ,

Thank you for taking care of this issue so quickly! It is fixed now and I could authenticate successfully.

Cheers,

Jeny

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