nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Trello for Gmail Undefined Error when Signing In

Bailly Jamroz

Hi there,

I have a user trying to utilize our trello for gmail integration but when she signs in, the browser replies with an undefined error. We have tried multiple browsers, incognito modes, clearing cache, multiple computers with no luck.

Has anyone run into this issue before and have a solution for it?

Screen Shot 2022-12-28 at 3.20.06 PM.png

Accepted answers

John Kotarski

I just retried the authorization process again this morning and it worked! I have 2FA enabled on a Google for Education account. I encourage anyone who has had trouble to try again. I didn't do anything differently than I did the first hundred times I tried connecting Trello and Gmail. This time, it just worked as expected. I hope it does for other frustrated Trello users, too!

All comments

Vishaal S

HI Baily,

Vishaal here with Trello—thanks for reaching out

I can confirm that there's an ongoing bug that our Engineering team are investigating where some users can't get past the authentication screen. I've linked your issue to the bug report to inform them that you're also running into this. Once a fix is ready they'll push it out.

For now, I would suggest looking at the email-to-board feature mentioned above as a workaround for creating cards via email.

Noelia Sanchez

Y have the same problem, Cant it be because of google's two factor identification?

Cody

Hmm, that's a good thought! I just tried adding two factor identification to a test account. I used the "Google prompt" 2FA method. After enabling that option, I tried authorizing the Trello for Gmail Add-on, and it worked as expected for me.

If you have 2FA enabled, could I trouble you to try testing with 2FA turned off? If it works when it's off, but not when it's on, could you let me know which 2FA method you're using?

Noelia Sanchez

I alrady did the test with the computer , when the google prompt is connected it does not work and when you disconnect it it works. The computer tecnician, he said me that`s the problem, because when put on the 2 check verification google stooped working.

For all my colleagues who used it.

Leslie Strovas

Any update on this bug Vishaal?

Zach Morgan_03taoi

I'm also running into this same issue.

Ryan Magill

+1: also experiencing

Maru Almeida

I have the same problem!! very frustrating

Screen Shot 2023-02-15 at 11.46.01 AM.png

Richard Hibbert_3ucqb1

Please can this be fixed or a timescale provided Atlassian? What workaround should we try?

I am using google (with 2FA) on a mac. Tried chrome and safari.

Would trying other browsers help?

John Kotarski

Alex Knibb

Thanks so much for the heads-up, John. Worked for me too!

Devs - worth noting we're using Google For Education too, so I wonder if that's where the issue was?

Sam Ayres

Same! I'm good now. Thanks!

Marie Quesnel

You made my day John!! it works for me now.

I am not using Google for Education and had the problem...

unknown

Tried to install TRELLO for GMAIL but I only get those error messages. This seems to be a problem for 18 months... Is Trello monitoring those chats?

Screenshot 2024-08-26 104832.png Screenshot 2024-08-26 104825.png

unknown

Quick update to my previous post. I managed to get the app work. Instead of adding it from Google Workplace, I added it through the TRELLO Power-Ups and it finally works. The UI looks a little faded... maybe that's the reason for the errors.

Angela Sanders

Can someone tell me how to fix the Trello for Gmail error message? I've spent over two hours and still get the same error 404. Nothing loads.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

trello

error

gmail