Can you use Trello Automation to reply to specific card members when a comment is made on the card.

Question

I'm currently trying to configure a trello board to notify card members whenever a comment is made on a trello card. Essentially each card is shared by two members, and whenever one makes a comment, it currently sends an email to both stating that a change has been recorded in the comments section per how I can configure automation.

My goal is to have it setup so that whenever Member 1 makes a comment, it emails Member 2, and vice versa without it emailing both members each time.

Lara · Answer

Hi Steven,

You would want to make a command similar to the one above. For this, you would want to have the command trigger when you post a comment on a card:

Then, the action would be to send an email to @card, which would notify other card members, excluding you.

You would need to set up different commands for different users.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

Steven Watson_bl1tro · Answer

Thank you very much for that explanation.

I do have a follow up question regarding this as well. The current board that I have created, I'm planning on having myself attached to each card, and have another individual tied to it depending on who's account it represents. Are you aware of how I could create a command that states when I make a comment on a card, that the other card member is notified, and vice versa?

This board will have many other individuals assigned to it, so I'd like to know if it's possible to notify the other card member only when I make a comment, and have their comments notify myself whenever they comment?

Lara · Answer

Hi Steven,

Thanks for reaching out!

You could create a Butler command that specifically triggers when a specific user makes a comment on a card.

You'll want to ensure you have Butler's Advanced features switched on:

From there, you'll want to build a command like this:

This command uses variables, which you can read about here: https://support.atlassian.com/trello/docs/butler-variables/

You will also want to build a command that only triggers when Member 2 makes a comment on the card.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team